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SPEC E.00 — THE SPINE
One system your whole
team reads the same way.
EnGaged is the operating layer underneath everything we deploy — the CRM, the automations, the review engine, and the reporting, built on GoHighLevel’s automation and communications engine. Every framework, every industry, same spine.
ENGAGED · PIPELINE
● LIVE
148
OPEN LEADS
52s
AVG SPEED TO LEAD
31%
CLOSE RATE
New inquiry
Site form · 2m ago
Quote sent
Voice AI · 14m ago
Follow-up due
Sequence C.02 · today
Review request sent
Job #4821 · 1h ago
1
SYSTEM OF RECORD
52s
AVG SPEED TO LEAD
0
DOUBLE ENTRY
100%
TOUCHES LOGGED
FIG. 01 — MODULES
What sits inside
E.01
Contacts & pipeline
One record per customer, with every call, text, form, and job attached.
- —Unified contact record across every channel
- —Drag-and-drop pipeline with stage automation
- —Custom fields, tags & smart list segments
- —Opportunity value, close date & win-rate tracking
- —Full activity timeline per contact
E.02
Automation engine
Visual sequences with SLAs, escalation, and stop-on-reply logic.
- —Visual drag-and-drop workflow builder
- —SMS, email, voicemail & call branch steps
- —Stop-on-reply and time-delay logic
- —Conditional splits with smart filters
- —Triggers: forms, tags, pipeline moves & dates
E.03
Conversations
Text, email, and web chat in a single shared inbox with assignment.
- —Unified inbox: SMS, email, web chat, FB & IG
- —Smart assignment and team-based routing
- —Canned responses and AI draft assist
- —Full conversation history & read receipts
- —Out-of-hours auto-reply & escalation rules
E.04
Reputation
Review requests, monitoring, and response drafting built in.
- —Automated review requests via SMS or email
- —Google & Facebook review monitoring
- —AI-assisted review response drafting
- —Negative feedback intercept before it goes live
- —Rating trend & review volume dashboard
E.05
Reporting
Source-to-revenue attribution the owner can read without a translator.
- —Source-to-revenue attribution dashboard
- —Lead response time & speed-to-lead tracking
- —Automation performance & drop-off metrics
- —Team activity logs & call summaries
- —Export-ready snapshots for any date range
E.06
Integrations
Accounting, scheduling, payments, and phone connected, not duplicated.
- —QuickBooks & Stripe native connect
- —Google & Outlook calendar two-way sync
- —Twilio-powered phone, SMS & call recording
- —Zapier, webhooks & REST API access
- —Facebook Ads & Google Ads attribution
FIG. 02 — WHAT IT REPLACES
Five tools. Five bills. Still losing leads.
Most service businesses pay separate subscriptions for a CRM, an email platform, a review tool, a shared inbox, a reporting dashboard, and integration middleware. Each has its own login, its own data, and no shared memory with the rest. EnGaged consolidates all six into one operating layer — one bill, zero gaps.
DISCONNECTED TOOL
TYPICAL MONTHLY COST
WHAT REPLACES IT
Standalone CRM software
$50–$150 / seat / mo
✓ Contacts & Pipeline
Email marketing platform
$50–$300 / mo (contact-tiered)
✓ Automation Engine
Review management platform
$100–$300 / mo flat
✓ Reputation
Shared inbox + live chat app
$20–$50 / seat / mo
✓ Conversations
Reporting & analytics dashboard
$50–$200 / mo flat
✓ Reporting
Integration middleware
$50–$250 / mo flat
✓ Integrations
6 tools. 6 logins. 6 data silos.
$320–$1,250
combined per month
combined per month
EnGaged
all six modules — one flat rate
all six modules — one flat rate
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