Home / Case Studies / Sample Scenario
Ample Scenario — Campgrounds & Rv Parks
A 214-site park moved off three booking tools.
Reservations lived in one system, the site map in a spreadsheet, and guest messaging in a personal inbox. Peak-season double bookings were a weekly event. We deployed Reservation Start in four weeks.
+31%
SHOULDER-SEASON OCCUPANCY
0
DOUBLE BOOKINGS
4 wks
TO GO-LIVE
11 hrs
SAVED PER WEEK
FIG. 01 — THE SITUATION
Three systems, one park
The reservation engine did not know about the site map, so long-rig guests were routinely assigned to sites they could not physically enter. Staff reconciled by hand every morning. Anything booked by phone after 5pm was written on paper and entered the next day — which is where the double bookings came from.
FIG. 02 — WHAT WE DID
One record per stay
Reservation Start went in with the real site map loaded, including rig-length and hookup constraints, so the engine could only offer sites that fit. Voice AI took the after-hours line and wrote reservations directly into the same calendar. Guest messaging moved into the shared inbox attached to the stay.
FIG. 03 — TIMELINE
Four weeks, start to live
01
Site audit
Every site measured, classified, and loaded with real constraints.
WEEK 1
02
Framework deploy
Reservation Start configured with seasonal rate rules and deposits.
WEEK 2
03
Migration
Two seasons of history and all forward bookings moved and reconciled.
WEEK 3
04
Phone + go-live
Voice AI on the main line, staff trained, old systems retired.
WEEK 4
“The morning reconciliation just stopped existing. That was an hour a day nobody had, every day, all season.”
GENERAL MANAGER, ILLUSTRATIVE RV RESORT PARTNER
NEXT STEP