A 214-site park moved off
three booking tools.

Reservations lived in one system, the site map in a spreadsheet, and guest messaging in a personal inbox. Peak-season double bookings were a weekly event. We deployed Reservation Start in four weeks.

PHOTO — THE PARK, AERIAL OR SITE VIEW

+31%

SHOULDER-SEASON OCCUPANCY

DOUBLE BOOKINGS

4 wks

TO GO-LIVE

11 hrs

SAVED PER WEEK

FIG. 01 — THE SITUATION

Three systems, one park

The reservation engine did not know about the site map, so long-rig guests were routinely assigned to sites they could not physically enter. Staff reconciled by hand every morning. Anything booked by phone after 5pm was written on paper and entered the next day — which is where the double bookings came from.

FIG. 02 — WHAT WE DID

One record per stay

Reservation Start went in with the real site map loaded, including rig-length and hookup constraints, so the engine could only offer sites that fit. Voice AI took the after-hours line and wrote reservations directly into the same calendar. Guest messaging moved into the shared inbox attached to the stay.

FIG. 03 — TIMELINE

Four weeks, start to live

Site audit

Every site measured, classified, and loaded with real constraints.

WEEK 1

Framework deploy

Reservation Start configured with seasonal rate rules and deposits.

WEEK 2

Migration

Two seasons of history and all forward bookings moved and reconciled.

WEEK 3

Phone + go-live

Voice AI on the main line, staff trained, old systems retired.

WEEK 4

“The morning reconciliation just stopped existing. That was an hour a day nobody had, every day, all season.”

GENERAL MANAGER, ILLUSTRATIVE RV RESORT PARTNER

NEXT STEP

A 214-site park moved offthree booking tools.